About Us
We're a Tucson-based, family-owned company that has been going strong since 1981. We pride ourselves on our excellent customer service. Our major commitment is to provide all-around services that help our business clients to prosper. Contact One is a frequent winner of major awards for excellence. Our technology is the latest and best, and our agents are simply terrific. Some things just don't change.
JUDY WOOD, PRESIDENT
In 1981, Judy became the owner of what was then known as A-1 Metro Answering Service.
A-1 Metro grew steadily, an array of new services were offered, and in the 1990s the company name was changed to Contact One Call Center.
Often recognized by her peers as an industry leader, Judy has been President and served as a Board Member of major trade associations, including ATSI (Association for Teleservices International) and WSTA (Western States Teleservice Association).
Judy maintains her full-time presence at Contact One, overseeing company growth and development, quality maintenance, and marketing and sales projects.
Organizations with which Judy has been associated include:
· The Boys and Girls Club (www.bgctuc.org)
Board Member
· United Way of Southern Arizona (www.unitedwaytucson.org)
Board Member
· The Beacon Group (www.beacongroup.org)
Board Member
· Women At The Top
President
· Arizona Council On Small Business (www.governor.state.az.us/sb/)
Vice-Chair
Jeff Wood, Vice President Technical Development
Jeff studied Information Technology at
Currently, Jeff evaluates new technology applications for the company and provides general oversight for programming, reporting, network and system issues.
Jeff is also on the Board of Professional Inbound Networks and has served as Board Member for various technology suppliers.
Jennifer Hoffman, Director of Human Resources and Customer Service Development
Jennifer graduated from
Jennifer is bilingual.
She has been a Board Member and President of the Active 20/30 Club of Southern Arizona. Most recently she was elected to the Board of Big Brothers/Big Sisters of Tucson.
Tanya Leyva, Operations Manager
Tanya joined Contact One in 1991 following high school graduation. She began as a Customer Service Agent, working part-time while attending the University of Arizona and was soon promoted to Team Leader. After earning her degree from U of A in Education, she decided to stay and make a career with Contact One.
Tanya presently oversees agent training, scheduling, monitoring, coaching, and counseling. She works with all supervisors and leaders to maintain the highest standards in customer service.
She is bilingual.
Dan Rogers, Technical Maintenance
In the years prior to his joining Contact One, Dan was crew chief for Army Air Cavalry AH-1F Cobra helicopters. Beginning in 1992 he entered the exciting field of electronics. From Foothill's Communication Service he found his way to Contact One in 2000. Presently, he works with programming and oversees regular system testing and maintenance.
Dan recently earned dual degrees in Business Administration and Business Management from The University of Phoenix.
Jennifer Leyva, Senior Executive Programmer
First hired as a Customer Service Agent in 1997, Jennifer quickly advanced to Lead Agent, Team Leader and her present position as Senior Executive Programmer. In conjunction with programming duties, Jennifer keeps a close watch on the quality of service our clients receive, including conversion rates, data collection and reporting.
Shelly Corrough, Sales Manager
Shelly began her career with Contact One in 1998 as Customer Service Agent and was soon promoted to Team Leader, then Training Coordinator and recently Sales Manager. A graduate of the University of Arizona with a degree in Family Studies, Shelly oversees all sales inquiries and makes sure that each of our clients continues to be well served by the company.
The Customer Service Agent Team
Our agents are simply the best, having been carefully selected, well trained, and rewarded on the basis of their excellence on the job. In fact, our agents are the main reason for our many loyal customers and for the fact that Contact One has achieved “Top Five” status among ATSI Service Excellence award winners.
From Left To Right: Jeff Wood, Judy Wood, Jennifer Hoffman.
Answering Services
Inbound Services
